If you have an account with us and have yet to receive your customer login details please just send an email through to admin@rubiesdeerfield.com.au including your company name, address and if possible your customer code or number, both of which can be found on any of your invoices, and we will get back to you promptly with our login information.

Simply log in to our webstore using customer username and password you have been provided with to get access to our webstore, there you will be able to view prices and order online.

We can take small orders for less than 5 items over the phone, however we do prefer you use our webstore so we have a hard copy of the order. Similarly, we can still take orders via email but this may cause a delay in your order so we do prefer you login and purchase online.

We do not have a minimum order, however orders over $500 do not incur a freight charge into city areas in Australia.

Freight charge is depends on the size of your order and location, you can check freight charges either at the end whe checking out or as you go along.

Our delivery policy is between 7-10 working days from reviewing your order. For customers in VIC, NSW, TAS, ACT, SA, Brisbane and it's surrounding suburbs please allow up to 7 working days to receive your order, and customers in WA, NT, and Central and Northern QLD please allow up to 10 working days. For customers in New Zealand please allow up to 14 working days, depending on your delivery choice.

For express post requests please contact us to find out if express post is possible for your order and a freight charge. We will endeavour to process any express post requests but unfortunately we cannot guarantee it will be possible for your order.

Yes, although please contact us to check pick up times. For small orders we aim to have pick ups ready within 1-2 days, but for larger orders we may require 4-5 days to process your order. Please contact us prior to picking up or exchanging any costumes so we can ensure we have the item/s ready and available for you.

We are able to to ship products direct to your customer however this will incur a 15% premium to the listed wholesale price. A $15 flat rate freight charge is also applicable. Please select 'direct to customer' in the delivery drop down menu when you place your order.

Please send us an email including the invoice number of your order, and the item number, size and quantity of the damaged stock with a picture. Please also indicate whether you would prefer a credit or replacement stock, we will aim to complete requests where possible.

We aim to process all orders correctly, however unfortunately human error does sometimes occur, please simply email us with a description of what has occurred along with an invoice number. If you have been invoiced for an item you did not receive please indicated whether you would like the missing item sent out or a credit, and if you have been sent an item you were not invoiced for please let us know whether you would like to return the item or receive an invoice and keep the costume.

Unfortunately at this stage we do not back order items, please check back with our webstore to check stock availability. Alternatively you can give us a call to check on the estimated arrival date of a specific product and we will do our best to help.

All orders are sent out with us an invoice which included the total amount owed and our bank details for direct debit transfer within 30 days. We also request that invoices are paid in full and with the invoice number as the payment reference as indication of what invoices/credits you are paying or utilising. Please note that all first orders are subject to pro forma payment before dispatch. You can also pay your account by credit card over the phone with us.

If you are a wholesaler looking to set up an account with us, please contact us to get an account application sent to you. Once you have completed and returned this we will provide you with webstore log in details and you can begin ordering. Please note that all first orders are subject to pro forma payment before dispatch.

Our offices are based at: 5-7 Corporate Avenue Rowville VIC 3178

You can return your purchase for a refund within 14 days from receipt of goods. We will only accept items which are unopened and in its original packaging. For hygiene reasons we do not accept returns for masks, and wigs. All returns are subject to inspection from staff and a refund will be refused if an item has been opened, tampered with or shows signs of being used. The buyer is liable for all return shipping for change of mind purchases.